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Displaying 7 articles of 7 total result(s).
Original Article

Hotel Service Recovery: Management Commitment Through Authentic Leadership Theory

Mohd Zulkeflee Bin Abd Razak
ORCiD ,
Muhammad Ashraf Bin Fauri@Fauzi
ORCiD

Keywords: Service quality, authentic leadership, service recovery performance, hotel industry, management commitment

Article no: 63

Pages 702-709

Doi: 10.15405/epfe.23081.63

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Original Article

A Fresh Insight Into Visitors’ Decision-Making Process In Hotel Industry Of Pakistan

Mudassar Ghani Khwaja
,
Shahid Bashir*

Keywords: Green image, consumer belief, attitude toward green hotels, behavioural Intention, Green Hotel Industry.

Article no: 7

Pages 66-79

Doi: 10.15405/epsbs.2019.05.02.7

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Original Article

Motivation For Implementing Resource Efficient Technologies In Activity Of Russian Hotels

M.A. Alekseeva
,
A.V. Efimov
,
O.V. Yefimova

Keywords: Hotel industry, resource-efficient technologies, motivation, "smart house", environmental hotel management, energy efficiency

Article no: 1

Pages 1-9

Doi: 10.15405/epsbs.2018.12.1

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Original Article

Analysis Of Employee Efficiency In The Hotel Industry Based On DEA Model

Intan Nur Fatin Abdul Rani
,
Nik Hazimah Nik Mat

Keywords: Controlling function, employee efficiency, data envelopment analysis, hotel industry, Malaysia.

Article no: 87

Pages 948-957

Doi: 10.15405/epsbs.2020.10.87

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Original Article

Hotel Employee Retention: Do Workplace Environment, Leader Communication And Job Satisfaction Matter?

Haslina Halim
,
Tengku Mohd Asrulhaidar Tengku Radin
,
Farah Lina Azizan
,
Nazrul Shazleen Nazri

Keywords: Employee retention, hotel industry, job satisfaction, leader communication, workplace environment

Article no: 39

Pages 298-304

Doi: 10.15405/epsbs.2021.06.02.39

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